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Quality Analyst Specialist m/f/d

  • Allianz
  • Bucarest, Romania
  • Posted

Source: Allianz’s own career site First seen

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About the job

About the Role. The Quality Analyst is responsible for evaluating customer voice interactions to ensure compliance with quality standards, regulatory requirements, and customer service expectations. Through call monitoring, analysis, and feedback, the role supports operational performance, drives continuous improvement, and helps deliver an excellent customer experience. Key Responsibilities.

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